Performance Summary:
Annual Evaluation of Key Performance Indicators (KPIs)
REDF Key Performance Indicators for the Fiscal Year 2025 (1446 - 1447)
0%
Beneficiary Satisfaction index
0%
Trust index
0%
Awareness index
0%
Promoter index
REDF Key Performance Indicators for the Fiscal Year 2025 (1446 - 1447)
REDF Key Performance Indicators for the Fiscal Year 2025 (1446 - 1447)
Indicator Status Colors
On track: Variance is 5% or less
Behind track: More than 5% to 15%
Significantly behind track: More than 15%
Completed: Completion of initiative tasks
This Report reviews the performance indicators that have been activated and have become measurable during the current period. Performance indicators related to strategic initiatives and products under development, which are scheduled for activation and measurement during the coming year, will be presented subsequently.
| KPI Name General Target Indicator | General Target | Indicator Status(1) | Actual value | Measurement Period | Related Vision Realization Program (if any) | |||||
|---|---|---|---|---|---|---|---|---|---|---|
Strategic objective
Objective Description: Improving the experience of citizens, developers,
and partners.
|
||||||||||
| Customer Satisfaction Index (CSI) | 80% |
On track
|
86% | Monthly | None | |||||
Strategic objective
Objective Description: Encouraging homeownership among citizens and
developing the real estate sector within the target group.
|
||||||||||
| Number of developers empowered through the REDF’s programs | 2 Developers |
On track
|
17 | Semiannually | Housing Program | |||||
| Number of units provided by REDF-supported developers | 342 units |
On track
|
3,285 | Semiannually | Housing Program | |||||
Strategic objective
Objective Description: Enhancing collection operations from the legacy
direct lending portfolio.
|
||||||||||
| Total collection amounts (in SAR millions) | 5,681 |
On track
|
6,393 | Monthly | None | |||||
Strategic objective
Objective Description: Enhancing investment returns and maintaining the
required level of net investments.
|
||||||||||
| Return on Investment (ROI) Portfolio | 4% |
On track
|
5.11% | Monthly | None | |||||
Strategic objective
Objective Description: Strengthening the role of core functions to
increase efficiency and excellence.
|
||||||||||
| Ranking according to the EFQM Excellence Model | Two stars |
On track
|
Two stars | Every two years | None | |||||
Strategic objective
Objective Description: Achieving digital transformation and adopting the
latest technologies.
|
||||||||||
| Government Digital Transformation Measurement Rate | 85% |
On track
|
85% | Annually | None | |||||
Strategic objective
Objective Description: Optimal utilization of human capital to meet
institutional needs.
|
||||||||||
| Employee Turnover Rate | 5% > |
On track
|
2.40% | Quarterly | None | |||||
| Quality of Work Environment | 76% |
On track
|
78.21% | Annually | None | |||||
Beneficiary Satisfaction Index
The year 2025 witnessed the consolidation of REDF's presence in the lives of its beneficiaries, to the point where awareness of its programmes has become an integral part of Saudi families' planning for homeownership. The Awareness Index rose to 84%, exceeding the annual target. Similarly, the Trust Index rose to 86%.