Opportunities and enablers

The Beneficiary Satisfaction Index reached 0%

0% of services delivered through digital channels

Opportunity

Updating contact data for direct lending portfolio beneficiaries (prior to 2017).

Developing specialized financing programs and offers dedicated to the employees of government entities.

Expected Impact

Improving collection processes that enhance financial sustainability, one of REDF’s key strategic pillars, in addition to improving data quality and communication ease, positively reflecting on the beneficiary experience.

Achieving mutual objectives and targets through collaboration with government entities, developing programs tailored to the specific needs of their employees, and providing support to secure competitive offers in cooperation with financing institutions.

Required support

Obtaining data from relevant entities.